URGENT NOTICE!

As concerns and fears about the COVID-19 (coronavirus) grow, we want to assure you Northwestern Electric Cooperative is taking steps to help prevent the spread of the virus. We want to do everything within our control to keep our members, employees and communities safe while still providing safe and reliable power. As the response to COVID-19 changes daily, we will continue to receive updates from the Center for Disease Control and Prevention (CDC) and monitoring guidance from local, state and federal authorities.

Our lobbies are open again and we respectfully asked our members to practice social distancing when conducting business in person. 

We also have several ways to pay your bill aside from coming into the office.

• Drive-thru at both Woodward and Buffalo office
• Payment kiosk 24/7 in our lobby entrances.  During business hours, we will periodically disinfect the kiosk surfaces.
• Via the web using our member portal https://bpp.nwecok.coop/oscp
• Mobile phone app
• Over the phone 24 hours a day by calling 580-377-1414
• CSRs are available to help you if you need assistance making your payment. Just give us a call at 580-256-7425 or 800-375-7423.

NWEC is temporarily suspending disconnection of residential accounts for those directly impacted by the COVID-19 outbreak. We are closely monitoring this situation as it continues to evolve and will re-evaluate our decision on a week by week basis. As a reminder, members are still responsible for the full payment of their electric bill. We ask that in order to prevent future disconnection once the suspension has been lifted and in order to avoid penalties for nonpayment, please keep your account current.

We are here to help our members however we can through this crisis. We will keep you updated on any changes to our operating policies mainly through social media, our website at www.nwecok.coop and local news media. Please call us at 580-256-7425 if you have any questions or concerns.